SIHANMED Endoscope Repair Service FAQs

Question: How to ensure that original parts are used in repairs?

Answer: SIHANMED's repair service institution has established a formal cooperation channel with the original manufacturer, directly purchasing parts from the manufacturer. Each part bears the manufacturer's mark and related certification documents. During the repair process, the source proof and related credentials of the parts will be provided to the customer to ensure that original parts are used. If third-party parts are used due to special circumstances, customers will be informed in advance and quality certification documents will be provided.

Question: How to ensure the technical level of maintenance personnel?

Answer: SIHANMED's maintenance technicians undergo strict selection and professional training. They not only have relevant professional educational backgrounds but also undergo long-term practical training and assessment within the company to accumulate rich maintenance experience. Additionally, the company regularly organizes industry training and technical exchange activities for technicians, enabling them to master the latest endoscopic technology and repair techniques promptly, continuously improving their technical level and ensuring high-quality completion of various endoscope repairs.

Question: How is the quality of the repaired endoscope inspected?

Answer: The repaired endoscope undergoes multiple strict quality inspection procedures. First, technicians use professional testing equipment to conduct functional tests, checking whether various functions such as image quality, water and air supply, and bending angle are normal. Then, a simulated clinical use environment test is conducted to ensure the device can operate stably in actual use. Finally, an appearance check is performed to ensure the device is undamaged and flawless. Only after passing all inspections is the endoscope considered repair quality-qualified and delivered to the customer.

Question: What happens if the repaired endoscope malfunctions again within the warranty period?

Answer: If the repaired endoscope malfunctions within the warranty period, the customer can contact SIHANMED's after-sales customer service promptly. The after-sales team will arrange for professional personnel to inspect the equipment. If it is confirmed that the malfunction is due to repair quality issues, the endoscope will be repaired again for free, including free replacement of related parts. If the malfunction is caused by improper use by the customer or other non-repair quality reasons, technical support and reasonable repair suggestions will be provided to help the customer resolve the issue.

Question: How to verify whether the testing equipment is advanced and accurate?

Answer: SIHANMED regularly calibrates and maintains the testing equipment to ensure its accuracy and stability. These testing devices are from well-known brands in the industry, featuring advanced technology and high-precision testing capabilities. The company also actively introduces the latest testing technologies and equipment to keep pace with industry developments. Additionally, the testing equipment is certified and calibrated by relevant institutions. If needed, customers can request certification documents and calibration reports from the company to verify the advanced nature and accuracy of the testing equipment.

Question: What should customers do if they still have doubts about the quality of the repaired endoscope?

Answer: If customers have doubts about the quality of the repaired endoscope, they can first communicate with SIHANMED's after-sales customer service, raising their questions and concerns. The after-sales customer service will record the customer's issues in detail and arrange professional technicians to provide detailed answers and explanations. If the customer is still not assured, they can also request SIHANMED to provide further inspection reports or invite a third-party professional inspection institution to inspect the equipment. SIHANMED will actively cooperate with the customer's request to eliminate their doubts and ensure customer satisfaction with the repair quality.

Question: Can repair fees be invoiced?

Answer: Yes, legitimate repair service institutions like SIHANMED issue a formal invoice upon receiving repair fees. The types of invoices generally include Value-Added Tax (VAT) general invoices and VAT special invoices. Customers can choose based on their needs.

Question: If the endoscope malfunctions within the warranty period, what is the repair process?

Answer: Customers first need to contact SIHANMED's after-sales customer service and describe the equipment malfunction. Then, the equipment is shipped to the designated repair location. The repair personnel will inspect the equipment to determine if the malfunction is covered under warranty. If it is a warranty-covered malfunction, it will be repaired for free; if not, the repair institution will inform the customer of the specific situation and repair costs, and proceed with the repair after obtaining customer consent.

Question: What causes the endoscope image to be blurry?

Answer: The blurriness may be due to stains or moisture on the lens surface, or damages or aging of internal optical components. Stains on the lens surface can be cleaned with professional cleaning fluid and wiping tools. If it's an issue with the internal optical components, professional repair personnel need to disassemble the equipment to inspect and replace damaged parts.

Question: What should be done if the buttons on the endoscope operation part are unresponsive?

Answer: This could be due to a damaged microswitch inside the button or an issue with the wiring connection. Technicians typically disassemble the operation part to check the status of the microswitches, replacing any that are damaged. They will also check for issues such as open or short circuits in the wiring, repairing or replacing problematic wiring.

Question: What symptoms indicate that the endoscope's fiber optic cable is broken?

Answer: When the fiber optic cable is broken, the image brightness decreases, and dark spots or areas may appear. The fiber optic cable's role is to transmit light to illuminate the observation area. If some fibers are broken, they cannot transmit light properly, affecting the imaging effect. Broken fiber optic cables typically need to be replaced with new ones.